Privacy policy

Last updated: 5 September 2026

Who is responsible for your information?

For the purposes of UK data-protection law, the data controller for RisingDampUK.co.uk is Prudent Plus Limited, Booths Hall, Booths Park, Knutsford, Cheshire WA16 8GS. Prudent Plus Limited is registered in England and Wales under company number 10104295 and with the Information Commissioner's Office under reference ZB208127.

What information may be collected?

The amount of personal information collected depends on how you use the site. Simply reading the current static pages does not require you to create an account or provide your name, telephone number or email address.

If you contact us, use a future enquiry form, request contractor help or send photographs, information may include your name, contact details, postcode or general location, information about the property, the description of the damp problem, photographs you choose to provide, and any other information included in your message.

Basic technical information may also be generated when you visit a website, such as IP address, browser type, device information, referring page and pages viewed. Whether this information is retained by the hosting provider or any analytics service depends on the services used on the live site.

How we use personal information

Where personal information is collected, it may be used to respond to an enquiry, administer the website, investigate editorial corrections, deal with legal or data-protection matters, prevent misuse, and — where you have specifically asked for contractor help — arrange or facilitate a referral to independent contractors or a third-party referral service.

We do not use information supplied for one purpose in a way that would be unexpected or incompatible with that purpose.

Contractor referrals

If you ask to be put in touch with a contractor, your information may need to be shared with one or more independent contractors or with a third-party service that manages contractor introductions. The relevant form or page should identify the arrangement before you submit your details.

Independent contractors are separate businesses and are responsible for the personal information they receive and use. Their own privacy policies may apply once your details have been passed to them.

Legal bases for processing

Depending on the situation, Prudent Plus Limited may process personal information because it is necessary to respond to your request, because there is a legitimate business interest in operating and protecting the website, because a legal obligation applies, or because you have given consent where consent is required.

Cookies and analytics

The current website package does not contain advertising trackers or analytics code. Essential technical cookies may still be used by a hosting platform if needed to deliver or protect the site. If non-essential analytics, advertising or similar tracking technologies are added, the live site should provide the information and consent controls required by UK law.

You can also control many cookies through your browser. Blocking some essential cookies may affect how parts of a website function.

Photographs and property information

Photographs of damp problems can contain more personal information than is obvious. A photograph may show family pictures, letters, addresses, faces, valuables or other identifying details. Where possible, crop or exclude information that is not needed to explain the property problem.

If photographs are forwarded to an independent contractor as part of a referral, that should only happen in connection with the request you made.

Who may receive your information?

Personal information may be handled by service providers that are needed to operate the website, such as hosting, email, security or form-processing providers. If you ask for contractor help, relevant information may also be shared with independent contractors or the referral service identified to you.

Information may also be disclosed where required by law, to establish or defend legal rights, or to prevent fraud or serious misuse.

International transfers

Some website or email service providers may process information outside the United Kingdom. Where this happens, appropriate safeguards should be used as required by UK data-protection law.

How long information is kept

Personal information should be kept only for as long as it is reasonably needed for the purpose for which it was collected, including dealing with enquiries, resolving disputes, meeting legal obligations and maintaining appropriate business records. Different categories of information may therefore be retained for different periods.

Security

Reasonable technical and organisational measures should be used to protect personal information. No internet service can promise absolute security, so avoid sending sensitive information that is not necessary for the enquiry.

Your rights

Depending on the circumstances, UK data-protection law gives you rights over your personal information. These can include the right to ask for access to your information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing and, in some cases, transfer of information you supplied.

You may also withdraw consent where processing depends on consent. Withdrawing consent does not make earlier lawful processing unlawful.

Complaints

If you have a privacy concern, please contact Prudent Plus Limited first so there is an opportunity to resolve it. You also have the right to complain to the Information Commissioner's Office if you believe your data-protection rights have been infringed.

Children

RisingDampUK.co.uk is aimed at homeowners and other adults dealing with property problems. It is not designed to collect personal information from children.

Links to other websites

The site may link to contractors, referral services or other external websites. Their privacy practices are outside our control. Read the relevant privacy notice before providing personal information to another organisation.

Changes to this policy

This policy may be updated if the website changes, new forms or referral services are introduced, or legal requirements change. The date at the top of the policy will be changed when a material update is made.

Privacy contact

Privacy correspondence can be sent to:

Prudent Plus Limited
Booths Hall
Booths Park
Knutsford
Cheshire
WA16 8GS
United Kingdom